Showing Tag: "trucking" (Show all posts)

POST MORTEM

Posted by Karie-Anne Hawthorne on Thursday, December 4, 2014,
The final load was delivered in Saskatoon on Monday morning, several days later than the original agreement.

The over-riding lesson that I would offer to carriers is this:

If you don't have have real answers it is OK to say, I don't know but I'll find out and get back you. Then follow up in a timely manner with the truth and facts, not speculation or B.S. If I had a dollar for every time a dispatcher has told me that a truck was one place and it turned out to be not even close, I would have a s...
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A Lesson in Service Failure

Posted by Karie-Anne Hawthorne on Friday, November 28, 2014, In : Carrier Service Failures 
I know that things go wrong in the trucking business but how you handle the problems defines your service IQ. This week I encountered a carrier who has failed in nearly every way.

The original plan was to load two flatdecks in Delta BC on Monday and deliver them in Saskatoon on Wednesday. A crane would be waiting for the fiberglas tank cover sections. On Monday morning the carrier (we'll call him Kelly) said that one of the drivers needed an extra day off so they asked if his load could delive...
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