The final load was delivered in Saskatoon on Monday morning, several days later than the original agreement.

The over-riding lesson that I would offer to carriers is this:

If you don't have have real answers it is OK to say, I don't know but I'll find out and get back you. Then follow up in a timely manner with the truth and facts, not speculation or B.S. If I had a dollar for every time a dispatcher has told me that a truck was one place and it turned out to be not even close, I would have a substantial retirement fund. With my Kelly example, I started to disbelieve everything he told me and by Friday afternoon I suspected that the load was still in Surrey rather than in Edmonton. I can't use him again. I don't trust him anymore.