I know that things go wrong in the trucking business but how you handle the problems defines your service IQ. This week I encountered a carrier who has failed in nearly every way.

The original plan was to load two flatdecks in Delta BC on Monday and deliver them in Saskatoon on Wednesday. A crane would be waiting for the fiberglas tank cover sections. On Monday morning the carrier (we'll call him Kelly) said that one of the drivers needed an extra day off so they asked if his load could delive...
Continue reading ...