March 24, 2019

It is time. Time to transition into the next phase of my working life. I need a new challenge and, since I'm not interested in full retirement, I've decided to do what elders do - dispense wisdom, advice and stories. And after more than 40 years in the North American trucking/transportation/logistics business, I have something yet to offer. Malcolm Gladwell claims that it requires 10,000 hours to become successful at something. Using this yardstick, I passed "successful" more than 50,000 hours ago. it's time, I think, to declare that I have achieved the "Expert" level of this game. I still have a small business to run but I also plan to mentor, to coach, to be your grandpa sitting in my rocking chair telling you about the "good old days" of trucking before cell phones, GPS, and computers. Well maybe not too much of that. I promise.

So, why keep reading? Why listen to anything I have to say? Good questions and I know that no one will keep reading unless they are entertained and informed.

One of my passions is customer service and, to be completely frank, it is the area that too many trucking companies need to improve. My next post will be a list of my pet peeves and a critique of some of the things I observe far too often from the carriers. 



December 4, 2014
The final load was delivered in Saskatoon on Monday morning, several days later than the original agreement.

The over-riding lesson that I would offer to carriers is this:

If you don't have have real answers it is OK to say, I don't know but I'll find out and get back you. Then follow up in a timely manner with the truth and facts, not speculation or B.S. If I had a dollar for every time a dispatcher has told me that a truck was one place and it turned out to be not even close, I would have a s...
Continue reading...

A Lesson in Service Failure

November 28, 2014
I know that things go wrong in the trucking business but how you handle the problems defines your service IQ. This week I encountered a carrier who has failed in nearly every way.

The original plan was to load two flatdecks in Delta BC on Monday and deliver them in Saskatoon on Wednesday. A crane would be waiting for the fiberglas tank cover sections. On Monday morning the carrier (we'll call him Kelly) said that one of the drivers needed an extra day off so they asked if his load could delive...
Continue reading...

January 2012

December 30, 2011
Starting in January we will have several hundred flat deck loads moving from Edmonton to the Vancouver area. Please contact us for more information. 

Continue reading...

Make a free website with Yola